Guarantees and policies
What we promise, and what we do if something goes wrong.
Draft: these terms become final once approved by the company.
Quality guarantee
- Check the result with the team before they leave and point out anything we missed right away. If you were out, message us on WhatsApp within 3 hours of the cleaning and send a photo.
- Anything you point out while the team is there, we fix on the spot.
- If you notice something after the team has left, we will make up for it with a discount on your next cleaning or a refund for that part of the work.
Cancelling and rescheduling
- You can reschedule or cancel for free up to 24 hours before arrival.
- With less than 24 hours to go, we will reschedule if a team is free; a late cancellation fee may apply.
- If we are running late, we will let you know in advance and agree on a new time.
Care and liability
- Before the cleaning, tell us about valuable or fragile items and surfaces — marble, natural wood, electronics, artwork. We will choose suitable products or leave them untouched.
- We do not move valuables such as cash, jewellery or documents, so it is best to put them away beforehand.
- If we damage something through our fault, we will cover the repair or the item’s value up to the liability limit per order.
- Point out any damage right away, while the team is still there. If you were out, report it within 3 hours with a photo. After that we can no longer tell whether it happened during the cleaning.
Ready for a clean and cosy home?
Message or call us — we will arrange everything at a time that suits you.